Widerrufsrecht
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@sayory.com
If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
For hygiene and safety reasons, certain items such as opened or used skincare and cosmetic products cannot be returned.
If you have questions about your specific item, feel free to contact us.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return your item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Return shipping costs are the responsibility of the customer and are non-refundable.
It may take additional time for your bank or payment provider to process the refund
If more than 15 business days have passed since your refund was approved, please contact us at support@sayory.com