FAQ
Frequently Asked Questions
What skin types are Sayory products suitable for?
Our products are formulated for all skin types, including sensitive skin. Each product page includes specific guidance on suitability.
Are your products dermatologically tested?
Yes, all Sayory products are dermatologically tested and developed with skin safety as a priority.
Are your products cruelty-free?
Yes, Sayory is 100% cruelty-free. We do not test on animals at any stage of production.
How long does shipping take?
Standard shipping within Europe typically takes 3–5 business days. You will receive a tracking link once your order has been dispatched.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping times and costs vary by destination and are calculated at checkout.
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. Please contact us at support@sayory.com to initiate a return.
How do I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to follow your delivery.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible at support@sayory.com.
How do I contact Sayory?
You can reach us via email at support@sayory.com. We aim to respond within 1–2 business days.