Refund policy

You have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period begins on the day after you, or a third party designated by you, receives the order. If an order is delivered in multiple shipments, the withdrawal period begins on the day after the final shipment is received.

To exercise your right of withdrawal, you must inform us within the 14-day period by email at support@sayory.com, through our contact form or through the online withdrawal function available on our website. Your statement must clearly indicate that you wish to withdraw from the purchase.

You may use the model withdrawal form provided below, but this is not mandatory.

After notifying us of your withdrawal, you must return the products within 14 days.

Return conditions

You may inspect a product only to the extent reasonably necessary to determine its nature, characteristics and functioning, as you would be able to do in a physical store.

You may be responsible for any reduction in value resulting from handling or use beyond what is necessary to inspect the product. Any demonstrable reduction in value may be deducted from the amount refunded.

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed cosmetic, personal-care or hygiene products if their protective seal has been broken after delivery and the products are therefore no longer suitable for return.

Opening the shipping packaging alone does not automatically remove your right of withdrawal.

Return address

Please send returns to:

SAYORY / Liubo
Ridderhoflaan 63
3451 XC Vleuten
The Netherlands

Include a note inside the parcel containing your name and order number so that we can identify and process your return. No special return form is required for this purpose.

Return shipping costs

The direct cost of returning products is the responsibility of the customer, unless the product is defective, damaged, incorrect or otherwise does not conform to the order.

You may use a postal or courier service of your choice. We strongly recommend using a trackable shipping service and retaining valid proof of shipment.

Original delivery costs

If you withdraw from the entire order, we will refund the cost of the products and the amount you paid for standard delivery.

If you selected a more expensive delivery method, we are not required to refund the additional cost above our standard delivery rate.

If standard delivery was provided free of charge, no delivery amount will be included in the refund.

If you return only part of an order, the original delivery costs will not be refunded.

Refunds

We will issue your refund no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we have received the returned products or until you provide sufficient evidence that the products have been sent to the correct return address, whichever occurs first.

Proof of shipment must show that the parcel was accepted by the postal or courier service and must contain sufficient information to identify the shipment, the date of dispatch and the correct destination.

Once received, we will inspect the returned products. If a product has diminished in value because it was handled or used beyond what was reasonably necessary to inspect it, we may deduct the demonstrable reduction in value from the refund.

For sealed products that are unsuitable for return for reasons of health protection or hygiene, the right of withdrawal is lost if the protective seal has been broken after delivery.

Refunds will be made using the same payment method used for the original transaction, unless another method has been expressly agreed. No additional fee will be charged for the refund.

Incorrect, damaged or defective products

If you receive a product that is incorrect, damaged, defective or does not conform to your order, please contact us at support@sayory.com before returning it.

Please include your order number, a clear description of the issue and, where reasonably possible, photographs of the product and its packaging.

We will provide appropriate return instructions and cover the necessary return costs where the product is incorrect, damaged, defective or otherwise does not conform to the order.

Please do not return such a product at your own expense before receiving our instructions.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the purchase. You may also send the same information by email to support@sayory.com.

To:
SAYORY / Liubo
Ridderhoflaan 63
3451 XC Vleuten
The Netherlands
Email: support@sayory.com

I hereby give notice that I withdraw from my contract for the purchase of the following products:

Products:
Order number:
Ordered on / received on:
Customer's name:
Customer's address:
Date:
Customer's signature, only if this form is submitted on paper: