What skin types are SAYORY products suitable for?

Suitability varies by product. Each product page includes information about the recommended skin type and specific skin concerns. If you are unsure which product is right for you, please contact us at support@sayory.com.

Are all SAYORY products dermatologically tested?

Testing and certifications vary by product. Please refer to the individual product page for specific information.

Are SAYORY products vegan and naturally certified?

Many products in our collection are vegan and certified according to recognised natural cosmetic standards. Certifications and product characteristics vary, so please check the individual product page for details.

How do I choose the right product?

Each product page includes information about its benefits, key ingredients, recommended skin type and directions for use. If you need additional guidance, please contact us at support@sayory.com.

How long does delivery take?

Orders are processed within 1–2 business days. Once dispatched, delivery usually takes 3–5 business days.

Where do you deliver?

We currently deliver to the Netherlands, Belgium and Germany.

How much does shipping cost?

Shipping costs €5.95 for orders under €50. We offer free shipping on orders of €50 or more.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information.

What is your return policy?

You have the right to withdraw from your purchase within 14 days of receiving your order. Certain sealed cosmetic, personal-care and hygiene products cannot be returned after their protective seal has been broken. Return shipping costs are the responsibility of the customer, unless the product is incorrect, damaged or defective. Please refer to our Returns and Refund Policy for the complete conditions.

Can I change or cancel my order?

Please contact us as soon as possible at support@sayory.com. We will do our best to help, but changes or cancellations cannot be guaranteed once an order is being processed or has been dispatched.

How can I contact SAYORY?

You can contact us at support@sayory.com or through our contact form. We aim to respond within 1–2 business days.